Q. How often can I book tickets online?
A. Members - depending on their level of membership - can book from one to four tickets for a matinee and an evening show every day. Tickets are subject to availability and we cannot guarantee how many tickets will be available for any given performance.
Q. How do I know what shows are available?
A. All shows with ticket availability will appear on the Theatre Ladder - this section is accessible only by members by logging in with their email address and password
Q. Why do shows offer complimentary tickets?
A. Producers and theatre managers' work with The Audience Club to ensure shows play to a good audience, and also view our service as a marketing tool for previews. By making these tickets available to a membership group of people, we can help a production to develop by word of mouth without compromising sales of full price tickets.
Q. When are tickets available?
A. Tickets may be booked via The Audience Club website 24 hours a day. Please try to plan and book your weekend shows on the preceding Friday.
Q. What do I need to take to pick up my tickets?
Your Membership Card and booking confirmation sent a few minutes after making each booking.
Q. How quickly will I receive my membership card to show at the box-office?
A. After payment of membership fees, your Membership Card will be posted to the address you have given us, within 5 working days. It is possible for Members to book tickets and attend shows before receiving their Membership Card. Please email us at enquiries@theaudienceclub.com and we will make a note on the guest list. You should still take your ticket confirmation to the box office.
Q. What time can I pick up tickets from the venues?
A. Members MUST pick up their tickets no later than thirty (30) minutes before the advertised start of the show. Tickets will be available an hour before show time.
Q. What if I cannot make a performance I have booked?
A. If for any reason you are not able to collect your reserved tickets, you must email membership@theaudienceclub.com, or phone the office number 020 7708 5770. Your presence in the audience at that performance is the main reason the tickets have been allocated to The Audience Club and we have to advise the venue.
Q. What happens if I don't get my booking confirmation?
A. There is a backup copy of your confirmation in My Bookings on the right hand side of My Details. Click onto the title of the show and print.
Q. How do I contact you?
A. All bookings, payments and changes to your personal details will normally be done via The Audience Club website. If you have any difficulties please phone to 020 7708 5770 or email us at membership@theaudienceclub.com.
Q. What if I have problems logging onto the site?
A. Please check that you are using the email address you used to register and your chosen password. If you continue to have problems check that your connection is working, push refresh, or try again a little later.
Q. How can I update my personal details?
A. You may update your details at any time by signing into The Audience Club website, making the alterations, then saving your details.
Q. Does The Audience Club keep my credit card details?
A. NO. Your card details are entered into the Protx payment system, part of Royal Bank of Scotland Streamline merchant services and are never seen nor retained by The Audience Club.
Q. Who are Protx?
A. Protx are an accredited payment service provider that take your card details via a secure link to RBS and obtain authorisation of your payment in a highly secure environment.
Q. Why has my card been refused?
A. If you receive the message "authorisation on that payment type has been declined by the bank" your card issuer has refused to authorise your card. Protx does not generate this message, and you will need to contact your card issuer to find out by it has been refused. You should check your have entered the following credit card data correctly:
- Expiry Date
- Valid From Date
- Issue Number, etc.
Q. I am getting an invalid card number or invalid card type message?
A. Check that you are entering the card number without any spaces. Switch and Solo cards may have an 8 digit number printed on them. Protx require the long number across the centre of the card.
Q. Why do you need to know my age and gender?
A. Occasionally we may be able to offer tickets to film premieres etc where the organisation involved will want to target their audience. We will never pass on your details to a third party but in this instance may want to contact specific members to offer them tickets.