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Yes, there are Terms & Conditions to agree to before your membership is activated:
- Absolute discretion is required, do not talk about the Club at the Venue, nor on social media. You are required to arrive at least 30 min before the show starts to pick up your tickets or you may not be admitted. You must show your booking confirmation to the box office staff and not dispute your tickets/ seats.
- Reliability is crucial! You must attend all events you have booked, and inform the office if you have to cancel a booking, otherwise your file will be suspended.
- You are fully responsible that your guests comply with our Terms and Conditions.
- Please support the Production and Venue by purchasing a programme and drinks at the bar. Never consume drinks or food brought with you inside the venue.
- APPLAUSE Members are expected to put their hands together and make a loud clapping noise, this is much appreciated by the Cast!
- Please do write a constructive review on our site after the show and tell all your family and friends about the shows and concerts you have attended not mentioning the complimentary ticekts.
All bookings, payments to the kitty and changes to your personal details are done via The Audience Club website. If you have any difficulties then email firstname.lastname@example.org with your membership number which can be found on your homepage.
See the Contacts section of the website for Phone and Address Contacts
NO. Your card details are collected by Sage Pay payment system and are never seen nor retained by The Audience Club.
Sage Pay payment system is a secure on-line payment portal which is independent to the Audience Club and is one of the UK's largest secure online payment provider.
If you are using tablets, iPads and smart phones you may encounter problems with payments if you are not in strong WI-FI as Sage Pay deem this insecure. Please use Alternative browsers to Google Chrome such as Safari, Firefox, Internet Explorer.
If you receive the message "authorisation on that payment type has been declined by the bank" your card issuer has refused to authorise your card. Sage Pay does not generate this message, and you will need to contact your card issuer to find out why it has been refused. You should check you have entered the following credit card data correctly:
Valid From Date
Issue Number, etc.
Your card issuer may inform you that they have authorised the payment, but are awaiting an authorisation code from the merchant. This is known as a referral and cannot be authorised for online payments. In this case, you should try your card again or use a different card.
Check that you are entering the card number without any spaces. Switch and Solo cards may have an 8 digit number printed on them. Sage Pay require the long number across the centre of the card.
No, the FREE "Understudy" Membership is the only route to become a member and there is no joining fee. We do however ask you to donate £5.00 which is given to the Charity we support, for 3 years we supported Kidney Research Charity and collected over £20,000.00 and in 2012- 2013 Marie Curie Cancer Care, For 2014 we are supporting the Macmillan Nurses who work to support people with cancer.
In 2015 we are supporting the Mousetrap Productions Charity that takes children to the theatre. 2016 we have been suporting Cancer Reseach as a charity as it is so close to so many people's hearts.
For 2017 we will be supporting ....
Yes, when a Show is a Charity Benefit then we do not charge our admin fee and ask all members attending to give this as a donation to the Charity night.
For the past four years we have supported Kidney Research - giving them £20,000.00 in total. In 2012 we changed to The Marie Curie Nurses and Hospice for Cancer Care. From 2014 we have changed to the Macmillian Nurses who support people with cancer. 1n 2015 we supported Mousetrap which takes children to the theatre. Currently we support Cancer Research, see the charity section on the website.
Whenever a new member joins, their donation of £5.00 goes directly to the charity fund. and we remit this to the Charity once a year. Also, members can - and do! - make additional donations via the club website.
We have also supported Movember for Prostate Cancer, Heart Foundation, Denvillle Hall the home for Elderly Actors and Womens Day, all on a regular basis.
Please check that you are using the email address you used to register and your chosen password (do request a password reminder which will be sent to your email address). If you continue to have problems check that your internet connection is working, push refresh, or the F5 Key or try again a little later.
No, currently we have a waiting list and it takes approximately 3 -4 months until memberships become available. You will then be sent an invitation email with instructions how to join. This needs to be done within a month of recieving it.
You need to put your email address on the waiting list. Please ensure you added email@example.com in to your list of contacts or list of 'safe email addresses' to ensure your invitation email will reach you; otherwise your spam filter or firewall may screen it out.
Yes, your email address stays in our database. So just email us at Enquiries@theaudienceclub.com and we will reactivate your membership account. We have a new rule now that members files will be blocked from renewal unless they book and attend 5 shows a year.
If you did not have a photo on your file then you will need to email us one so that we can add it to your Details before reactivation. It needs to be a clear photo of just your face with no accessories. A little like a pasport photo.
Yes, Texts cost just 10p each and are for shows that have a waitlist only. If all tickets are taken for a show, you can add your name to the waitlist. If you have opted in for text alerts we will send you a text and email to notify you of availability.
All members are notified by email and text (if mobile no. listed) for a cancellation of a show.
Members are obliged to have a passport style photo of their face on their file for ID at the box-offices. Joint members need one photo of both their faces together with no accesories (hats, sunglassses).
Go to 'My Account' where you can load up your picture. If you have any problems with entering the pictures just email them to us on firstname.lastname@example.org and we will enter them for you.
If you do not have a digital photo you can post us a spare passport or driving license picture - write your name lightly on the back and we will scan it in to your file and return your picture. We do not have any sinister agenda to asking for photos, they will be stored only in your files.
Your photo will be on your confirmation when you book a show so that you can print it out to take with you. We often have to give out tickets at venues and need to find members so photo id helps us.
Members can also show us /box-office their confirmation on their smart phone at the venue. We suggest that you take a screen shot/ photo of your confirmation on your smart phone when you are in wifi area so that you can just open your photo stream when you get to the venue.
Non members cannot see the shows that we have on the theatre ladder and so no one can see your picture. They are NOT published on the internet and they are purely so that we can identify members and put the faces to the names. It is just your membership id for ticket collection.
Sorry, we cannot arrange for you and your friends to sit together and please do not ask the box office to do this. Remember the tickets you are being given are complimentary and so we want you to pick them up 30 mins early so that members are not picking up tickets at the same time as the paying public.