Terms & Conditions

  1. Members and their guests MUST be discreet and NOT TALK about the AC Club operation inside any venue.  All Terms & Conditions apply to all Members and their guests  and Members are responsible for their guest’s behaviour at all times.
  2. A passport style photo is required for membership ID in members file and to book shows.
  3. Members, not guests, must show their printed paper confirmation or smart phone/tablet to boxoffice to collect tickets 30 minutes before the start of show.
  4. Tickets are subject to availability. You are not able to choose seats or ask for alternative seating.  Box-office staff assign tickets. If you do not pick-up your tickets from the box offices 30 minutes before a show then you are not guaranteed to be seated.  Only members on our guest list will be given tickets
  5. Members agree that they will be respectful and polite to theatre staff at all times following their instructions . Any member disregarding this rule will have their membership suspended and their membership fee will not be refunded.
  6. The Audience Club exists in order to fill seats for New Shows. If you book seats and then need to cancel you must advise the Club – see Members Help Menu.
  7. Members must TURN OFF MOBILE PHONES DURING ALL SHOWS AND CONCERTS and only eat and drink things that they have purchased at the  venue.
  8. Members agree NOT to mention The Audience Club’s business, shows, admin fees, venues on the Internet or any type of media, such as forums or social network sites and blogs, Facebook, Twitter. Failure to adhere will result in immediate membership suspension.
  9. Members with Classic/Understudy Membership can book two tickets to any ONE show. Members with Prestige can book four tickets to any ONE show. Members join as Understudy level and Members are only allowed one membership.
  10. Member’s names are notified to the venue on a Guest List. The Audience Club is not responsible for the venue personnel’s use of this information. The Audience Club will not reveal or sell your personal details from the Audience Club Database.
  11. In some unforeseen circumstances the theatre may not be able to honour The Audience Club's bookings. We will refund your admin fees and notify you by email/text immediately.
  12. Members are NOT permitted to sell or pass on tickets.  
  13. Payments are made online using a credit card or debit card through Sage Pay.com. The Audience Club does not retain any Member's card details.  Admin Fees are charged to cover Club running costs and are NOT refundable.
  14. The Audience Club is not responsible if the Member incurs an injury or accident whilst at the theatre/place of performance. Any incidents must be reported directly to the venue.
  15. Members Kitty over £5 is refundable at the end of subscription year. Under £5 is transferred to the chosen charity.
  16. Members who choose not to renew their membership can apply for their kitty money over £5 to be refunded up to 6 months from the date that their membership ended.
  17. Members must ensure their contact details, i.e. Address, Telephone numbers and Email address are kept up to date at all times.
  18. Members are directed to read the HELP menu for all further information.
  19. The Director of the Audience Club reserves the right to suspend membership permanently and her decision is final.
  20. The Director reserves the right to add additional Terms and Conditions and they will be published on site.
  21. COOKIES : We use cookies only to help you navigate the site, we do not use any third party or marketing cookies.

Effective April 1st 2015