Terms & Conditions

  1. Members and their guests MUST be discreet and NOT TALK about the AC Club operation inside or around the outside of any venue. They are expected to stay until the end of the show and to buy a drink or a programme and to applaud. All Terms & Conditions apply to all Members and their guests and Members are responsible for their guest's behaviour at all times.
  2. A passport style photo is required for membership ID in members file and to book shows.
  3. Members, not guests, must show their printed paper confirmation or smart phone/tablet to boxoffice to collect tickets 30 minutes before the start of show. Members are not to share their file with non members. Membership is solely for the person whose has signed the T & C's.
  4. Tickets are subject to availability. You are not able to choose seats or ask for alternative seating. Box-office staff assign tickets. If you do not pick-up your tickets from the box offices 30 minutes before a show then you are not guaranteed to be seated. Only members on our guest list will be given tickets
  5. Members agree that they will be respectful and polite to theatre staff at all times following their instructions . Any member disregarding this rule will have their membership suspended and their membership fee will not be refunded.
  6. The Audience Club exists in order to fill seats for New Shows. If you book seats and then need to cancel you must advise the Club. The admin fee is non-refundable - see Members Help Menu.
  7. Members must TURN OFF MOBILE PHONES DURING ALL SHOWS AND CONCERTS and only eat and drink things that they have purchased at the venue.
  8. Members agree NOT to mention The Audience Club’s business, shows, admin fees, venues on the Internet or any type of media, such as forums or social network sites and blogs, Facebook, Twitter. Failure to adhere will result in immediate membership suspension.
  9. Members with Understudy Membership can book four tickets to any ONE show. Members with Prestige can book six tickets to any ONE show. Members join as Understudy level and Members are only allowed one membership.
  10. Member’s names are notified to the venue on a Guest List. The Audience Club is not responsible for the venue personnel’s use of this information. The Audience Club will not reveal or sell your personal details from the Audience Club Database.
  11. In some unforeseen circumstances the theatre may not be able to honour The Audience Club's bookings. We will refund your admin fees and notify you by email/text immediately.
  12. Membership is restricted to people living in the UK.
  13. Members are NOT permitted to sell or pass on tickets or let non-members login to add funds or book tickets.
  14. Payments are made online using a credit card or debit card through Sage Pay.com. The Audience Club does not retain any Member's card details. Admin Fees are charged to cover Club running costs and are NOT refundable.
  15. The Audience Club is not responsible if the Member incurs an injury or accident whilst at the theatre/place of performance. Any incidents must be reported directly to the venue.
  16. When Annual Membership expires, members can ask by email for their kitty balance over £5 to be returned to the credit card they used. This is a manual transaction and is only actioned up to 12 months after their membership has expired. Money left in an expired member's kitty after 12 months will be donated to the current charity supported by Audience Club Members. Kitty balances under £5 are automatically donated to AC's Current Charity 12 months after expiry.
  17. Members must ensure their contact details, i.e. Address, Telephone numbers and Email address are kept up to date at all times. We will email you regularly about new shows.
  18. Members are directed to read the FAQs page for more information.
  19. The Audience Club reserves the right to suspend membership permanently.
  20. The Audience Club reserves the right to add additional Terms and Conditions, published here.
  21. Membership of other papering clubs is frowned upon and your membership with AC will be suspended if this is confirmed.
  22. Joining fees are non-refundable.
  23. All personal data that The Audience Club may use will be collected, processed and held in accordance with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation ('UK GDPR') and your rights under the GDPR.
  24. For complete details of Our collection, processing, storage and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please contact us for our Data Protection Policy.

Effective April 2023

FSB Member